Individual and Team Coaching
Boosting Performance
We use a variety of tools to boost personal and team performance to support our coaching, and design and delivery of workshops. These include TMSDI's proven psychometric tools; the Applied Centre for Neuroscience's PRISM personal performance model, and NLP tools and techniques to provide a combination of objective 360-feedback with soft skill development. Collectively, these tools provide the foundation for a solutions-based coaching style for individuals and teams.
Sometimes clients are hesitant to discuss substantive issues with colleagues. We can use the tools as metaphors - visual representations, for example - to provide insights into the human dynamics at work. This permits discussion in a more constructive, challenging environment, which provides an understanding of why people think and make decisions they way they do. This can reduce tension and conflict, leading to more productive and enlightened relationships with improved business performance.
Please ring or email to discuss how our coaching and workshops can improve your bottom triple line - provider of choice, employer of choice and investment of choice. Call Roger on +44 (0)23 9249 2603 or email roger@rogerlaneconsulting.com to discuss we can help your business.
PRISM Performance Mapping Profile
We also use the Applied Centre for Neuroscience's personal performance model - PRISM. It provides an accurate representation of performance on 8 scales that mirror the functions of the brain, and is therefore distinct from other models based on Jung or Belbin, for example.
PRISM uses include recruitment, team building, succession planning, conflict resolution, diversity training, selling skills, customer care training, 360-feedback and personal development planning. We can develop job requirements based on competency frameworks or other tools from which a profile is developed and potential candidates identified for suitability. In particular, we can identify potential areas of frustration and stress, as well as cultural "fit" and opportunities to create "stretch" objectives.
Depending on the type of profile, the client receives written and facilitated feedback as well as Emotional Intelligence reports. We use these profiles extensively in our leadership development programmes, where we combine the use of the profile with active participatory scenarios and activities to reinforce the understanding and embed the lessons in workshops.
TMSDI Profiles
We can also use TMSDI's profiles as a means of establishing an initial benchmark, or to identify issues in an objective manner, before designing and delivering workshops to boost personal and team performance and linking skills, beginning with an understanding of their types of work model.
The profiles are used for a variety of purposes, including project kick-offs, re-invigorating existing teams, assessing team composition to ensure the balance of talent, effective task allocation, coaching and mentoring, conflict resolution, cultural mergers, or developing a customer focus, the profiles provide practical toolkits for individuals and teams.
The underlying assumption of the Team Management Profile is that people work best when working in their areas of preference, shown below:
Margerison-McCann Team Management Profile Model
A 4500- word report looks at your motivation, how you can best support team success, and how you are likely to lead, manage and link with others. It is excellent for discovering whether you have a balanced team that maximises the value of the diversity of people and how to accommodate the work preferences of others. The report is available in 14 different languages and is at its most powerful when used to build and sustain high performing teams. We provide facilitated feedback on the report to ensure you obtain the optimal value and can design and deliver workshops to address key issues.
The Team Performance Profile provides a snapshot of perceived team performance based on a researched model of effectiveness. The profile is based on 360-feedback for your choice, for example, of customers, suppliers, co-worker groups and senior stakeholders, for example. A 5500-word report provides highly focused insights, ranking tasks by importance, providing levels of satisfaction, highlighting strengths, and identifying weaknesses where energy may be directed more efficiently. By shifting the focus onto the needs and requirements of key stakeholders, the report spotlights where development is required to boost performance. We provide facilitated feedback on the report to ensure you extract the most value from it and can design and deliver workshops to address key issues.
The Linking Skills Profile is a carefully researched multi-rater tool that clearly identifies your performance in fundamental people, task and leadership related skills. Teams need more than a clear vision and implementing strategy with common objectives. Their success depends on the quantity and quality of their coordination skills, the "glue" that keeps them all together and aligned coherently. The profile explores the extent to which you should and you do demonstrate the key behaviours for each linking skill at the individual or team level to achieve alignment.
Margerison-McCann Linking Skills Profile Model
The Linking Skills Profile provides a narrative report with full colour graphics that provides clear development guide-lines to boost performance, strengthening the glue and boosting performance. The linking skills are:
- Linking of People: Active listening, communication, team relationships, problem solving and counselling, participative decision-making and interface management.
- Linking of Tasks: Work allocation, team development, delegation, objectives setting and quality standards.
- Leadership Linking: Motivation and strategy.
The profile provides measurable outcomes providing excellent diagnostics, generating self-awareness and charting development needs. The full-colour graphics report provides a macro-picture from multiple perspectives that makes it more acceptable to individuals and teams, and is accompanied by facilitated feedback. We can design and deliver workshops to address key issues.
The Opportunity Orientation Profile focuses on how people approach and deal with risk. Throughout our working life we are constantly faced with opportunities and obstacles; how we choose to deal with them depends on the emphasis we place on "seeing the opportunities" or "seeing the obstacles". Some will use obstacles as a pretext to give up or a stumbling block which slows down momentum or kills a project, whereas other will see opportunities as stepping-stones to the future or a new avenue to pursue.
The profile measures your approach to opportunities and obstacles. People who are wholly focused on opportunities may be blind to the practical difficulties; those who are consumed by the difficulties may not see the opportunities. Excessive optimism or pessimism may occur, resulting in conflict, under-performance, catastrophic business failure, lack of innovation and creativity or unsustainable risk that over-reaches a company or results in decay.
Margerison-McCann Opportunity Orientation Profile Model
The feedback is excellent for personal and team development through facilitated discussion and text reports. An most benfiecial use of the profile is in change management where the profile helps to identify how some will embrace change more easily than others, who may be more resistant. In coaching, we can use the profile to explore attitude to risk, from which development strategies may be created. Within a team context, the insights gained from an objective analysis of each individual's profile can help more opportunities to be seized, whilst being fully cognisant of the attendant risks.
Neuro-Linguistic Programming (NLP)
NLP is a powerful and effective aid to effective coaching individuals. It enables practitioners to understand how people organise their thinking, feeling, language and behaviour to produce the results they do. NLP provides clients with a methodology of modelling outstanding performances by others, and infusing them into our own performances.
It is a powerful change agent, which helps people overcome self-limiting beliefs to fulfil their potential. By re-framing their mental maps of the world, we can help people who are "stuck" in an unsustainable position to experience a brighter future, by unlocking their unconscious and providing the impetus to change.
NLP can be used for change programmes, conflict resolution and negotiation, education, training, sales, leadership development, marketing, therapy - such as learning to relax overcome sleeping difficulties - and to improve sporting performance purposes.
The ability to establish rapid rapport with others, re-frame challenges, generate new behaviours, overcome phobias or mental blockages, are part of a powerful suite of tools we employ to enhance and reinforce behavioural change.
Please ring Roger Lane on +44 (0) 23 9249 2603 for more information on how to use our coaching supoprt and workshops to support your business objectives, or contact by email: roger@rogerlaneconsulting.com.
The images are reproduced by kind permission of TMSDI Development International Ltd, 2007. See www.tmsdi.com for more information on the profiles.